We at MTJ aim at customer’s satisfaction, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Alternate Para:

• Aim for customer satisfaction: At MTJ, our goal is to ensure customer satisfaction, aiming for your delight every time you shop with us.
• Return policy: Items can be returned if they are defective or incorrectly sent.
• Timeframe for return/exchange: Please provide a written record of the reason for return or exchange within 24 hours of receiving the item.
• Eligibility criteria: To be eligible for a return, the item must be unused and in the same condition as received, and it must be in its original packaging.
• Completion requirements: A receipt or proof of purchase is required to complete your return.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We regret to inform you that we do not have a return and exchange policy on sale articles.

Alternate para:

Please note that refunds are only applicable to regular-priced items; sale items are not eligible for refunds. Additionally, our return and exchange policy does not extend to sale articles.

Pointers

• Refunds limited: Refunds are only applicable to regular-priced items.
• Exclusion of sale items: Sale items do not qualify for refunds.
• Return policy: Our return and exchange policy does not extend to sale articles.

ORDER CANCELLATION & LIABILITY

MTJ reserves the right to cancel any order at any given time due to any circumstances. MTJ shall not be held liable for any shipment delay or cancellation due to any circumstances beyond its control.

Pointers

• Order cancellation authority: MTJ retains the discretion to cancel orders in response to unforeseen circumstances.
• Non-liability for delays: We hold no responsibility for shipment delays or cancellations resulting from factors beyond our control.

EXCHANGE (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@mtj.com.pk within 72 hours of delivery

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We only provide replacements for items that are defective or damaged. If you require an exchange for the same item, please contact us via email at cs@mtj.com.pk within 72 hours of delivery.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Due perfume lasting and fragrance likeness, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.

Alternate:

• Customers will be responsible for covering the shipping costs for returning their items. Shipping costs are non-refundable. If a customer receives a refund, the cost of return shipping will be deducted from the refund.
• The time it may take for exchanged products to reach customers varies depending on their location.
• We recommend customers consider using a trackable shipping service or purchasing shipping insurance. However, we cannot guarantee the receipt of customers' returned items.
• Due to the lasting nature and personal preference of perfumes, we do not offer refunds or exchanges on fragrances with opened or used packaging.