Account Related

  • Is it necessary to have an Account to place an Order?

    No, you can Order as a Guest without creating an Account. However, creating an Account has its benefits.

    • What are the benefits of creating an Account?

      There are several benefits of creating an Account, including:

      • Your billing / shipping information will be saved, and checkout will be faster.
      • You will be able to view your previous Order history.
      • An Account is required to facilitate returns & Order cancelations.
      • Account holders will remain up to date with latest promotions & newsletters.

      • How do I get sale or promotional messages from MTJ?

        Subscribe to our newsletter to receive updates on sales & promotions.

        • How do I search for an item on the website?

          Click on the search icon, enter the item code you are looking for and press Enter on your keyboard.

          • Can I reserve my Order online?

            Unfortunately, you cannot reserve your Order online.

            • How will I know if MTJ has received my Order?

              The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact us.

              • Can I modify an Order after placing it?

                Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.

                 

                Payments Related

                • How can I pay for my Order?

                  You can pay for your Order via three payment methods:

                  Cash on Delivery – available nationwide for Orders (Pakistan only)

                  Online Payment – Visa & MasterCard Debit & Credit Cards (Worldwide)

                  • How do I redeem a voucher/discount code on online purchases?

                    To redeem a discount code, go to your cart and type in discount code at checkout page, click Apply

                    • When will I receive my refund after Order cancellation?

                      If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.

                      • What do I do if my payment fails?

                        In case of a payment failure, make sure that the payment information you have provided is accurate. Please contact your bank for any issues relating to payment failure.


                        Shipping & Handling

                        • What is the delivery time for my Order?

                          Your Order should be delivered within

                          • 1-3 days for Karachi, Lahore and Islamabad.
                          • 2-5 days for major cities.
                          • 3-7 days for other cities.

                          • What manner of shipping do you use?

                            Our packages are delivered via overnight and over land by leading third party courier companies.

                            • Can I ship my order outside Pakistan?

                              We do not offer international shipping through the Pakistan website. For international shipping, please select relevant country at our rest of the world website.

                              • What should I do if I have missed my delivery?

                                Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate.

                                • Can I get the Shipping or Billing Address of an Order changed after it has been processed?

                                  Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.

                                  • What is the difference between “Order ID” and “Tracking ID”?

                                    Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be emailed to you which will allow you to check the status of your delivery on the courier’s website.

                                    • Contact us?

                                      You can contact us by emailing to us at: cs@mtjonline.com (OR) send us inbox message via facebook messenger (OR)

                                      Call us: +92(21)-36-111-685(MTJ) | Mon-Sat (10am morning – 12am midnight)

                                       

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